Performance
KPI Full Form: Key Performance Indicator
A Key Performance Indicator (KPI) is a measurable value used to assess progress toward a defined goal.
In simple terms
Useful KPIs are relevant to the role, clearly defined and reviewed in context. They should guide decisions and development, not reward activity that does not support a meaningful outcome.
Example
A customer support team's KPI may track the percentage of tickets resolved within the agreed service time.
Frequently asked questions
What makes a good KPI?
A good KPI is measurable, relevant, understandable and linked to a specific objective.
Are KPIs and targets the same?
A KPI is the measure; a target is the desired level or result for that measure.